OPS-COM Help Desk

Category-dependent custom templates for incident entry

Currently, when the client reports an incident, they have a different report they must fill out depending on the incident. Each incident type has its own mandatory fields that must be filled out. For example, they have a "code red report form", a "code grey report form", etc.

Rather than have one "universal" incident entry form, the client would like the ability to customize fields depending on the incident category (and sub-category) selected. For example, when they select "code red" as the category, they want the "code red report form" to appear. One idea is to allow them to embed a PDF form from an external source, and have a different one load depending on the selected incident category.
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