OPS-COM Help Desk

Help Us Improve Permit Renewal Status Wording!

The current "Renewing"/"Not Renewing" labels on permits can be confusing, as it may be interpreted to mean that the permit is set to auto-renew—especially in cases where the user has a subscription/saved credit card on file. This has led to some misunderstanding around what actions need to be taken by the user.




We’re aware that changes like this can impact established workflows for existing clients, so we want to be mindful of how we approach any updates. That said, we recognize the need for clearer language and are actively exploring options.


We’ve created this Community Wishlist post to collect your input. We’d love to hear:

  • What could make “Renewing” status clearer?

  • What info would help users during permit purchase?

  • How can we make subscription management more intuitive?

  • Any other feedback or ideas you have!


We’ll be reviewing potential solutions in the coming weeks and would love to hear your input! If you've run into similar confusion or have ideas for more intuitive wording, please share your thoughts here!

Thanks for being part of the OPS-COM community!


#12499
SD1-T410

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