We’re exploring the development of a Public Incident Reporting feature that would allow members of the public to self-serve non-urgent incident reports via the OPS-COM user portal or mobile app—without needing to log in.
This functionality would help reduce the workload on staff and benefit organizations with public-facing operations, including universities, hospitals, and municipalities.
Key Features
For Public Users:
Submit non-urgent incident reports through a public web page or app
Upload images with the report
Choose to remain anonymous
Report incidents whether logged in or not
Receive a simplified, user-friendly form based on category selection
For Administrators:
View, filter, and manage public-submitted reports in the Incidents module
Identify public reports with a special prefix or tag
Control which categories appear for public reporting
Maintain confidentiality and complete oversight of submissions
Required fields for public-submitted reports include date/time, location, and category