OPS-COM Help Desk

Allow Users to Update Their Own Email Address

Currently, only administrators have the ability to update a user's email address once the account has been created. This can be limiting, especially in scenarios where institutions require users to switch from personal emails to official organization-provided addresses (e.g., switching from Gmail to a school-issued email).


Enabling users to update their own email addresses would streamline onboarding, reduce admin workload, and improve overall data accuracy. However, we recognize the potential risk of abuse (e.g., switching to invalid or spam addresses).

Proposed Solution:
Introduce an optional setting that allows users to submit a request to update their email address. This could include the following:

  • A self-service form in the user profile to request an email change.

  • The request triggers an email verification to the new address.

  • Once verified, the change is:

    • Automatically applied, or

    • Held for admin approval, depending on site configuration.

  • Admins receive a notification or see a pending queue of change requests to review.


#12793

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