Assign all available permits to those on waiting list.
An option to click Assign all available permits to those on the waiting list. Instead of one at a time. And have a lot setting to turn on or off option for each lot as some lots are closely managed. CW1-T54
[RELEASED] Allow document/image upload direct to appeals
Allow users to upload supporting evidence with their violation appeal. IO1-T639 & IO1-T640 12/4
[RELEASED] Unsubscribe option for email notifications
Having the user have the option to 'unsubscribe' from all emailed communications. Currently we have no option and have no choice at times but to send a notification to all account holders not just permit holders etc. When we email our registered parking
Consistent Excel Export Options Across All Search/Report Pages
Some pages in the system, such as User Search and Violation Search, currently offer limited or inconsistent options for exporting search results to Excel. While a few pages support data export, others do not, or only allow partial results to be viewed
Email receipt should reflect payment method
Currently, it seems all manual payment methods are listed as "cash" on the email receipt. This is probably because all the manual payment methods are treated the same in OPS-COM. The client has suggested that the email receipt should reflect the name
Viewing local address on profile
You added the local address but I have to click the edit button on their profile to see it. Also, the students don't see it on their dashboard page. It only shows up when they go to their addresses - which most of them don't even look at. Is it possible
Credit Card Updates
We’ve been encountering issues where customers update their credit card details after the rollover has already been processed and then get upset that payment wasn’t taken. Currently, we have no way of seeing when a customer adds or updates their credit
Auto-Fill Payment Information
Some users prefer using the website as their web browser allows them to auto-fill their payment information into the appropriate fields. However, the app does not seem to provide this functionality, which means users have to fill out their credit card
Vehicles Linked to Two Accounts Should Only Be Inactivated on Triggering Account
Current Behavior: When a vehicle (plate) is linked to more than one user account—such as in the case of student couples sharing a car—and one user marks the vehicle as inactive, the system currently reflects that status across all linked accounts. This
Correct start times on Temporary permits
Currently when a user requests a temporary permit, the time advances to the next 15-minute marker. Example: If I try to purchase a temporary permit at 12:01 the permit I purchase will not be valid until 12:15. This results in these permits having a 15
Extend Permit Search Results: show us user type and permit #/type
The only other report we would use that we run twice a year would be a permit report for all our permits that would show us user type and permit #/type. This helps us change lots to match user types as students move/graduation, etc. each semester. Right
[PARTIALLY IMPLEMENTED] Add Lot Sorting Options on the User Side
Currently, the order in which parking lots appear to users can seem random. This is because they're being sorted by the Lot ID internal variable, which may not reflect a logical or user-friendly order. Please allow admins to customize how lots are sorted
"Accessible Parking Permit" field on user profile
We are wondering if we can add a custom Boolean field called: "Accessible Parking Identification Permit" to the user profile and allow users to check off if they have one when registering. CW1-T24
Help Us Improve Permit Renewal Status Wording!
The current "Renewing"/"Not Renewing" labels on permits can be confusing, as it may be interpreted to mean that the permit is set to auto-renew—especially in cases where the user has a subscription/saved credit card on file. This has led to some misunderstanding
Image Viewer and Browser for different photos on the same page
On the issued violation attachment page, we're required to separately click on each picture in order to enlarge it. It would be helpful if, when one photo is enlarged, the page had left and right arrows to navigate between each picture, as opposed to
Improve readability of at-home temp permits
We found that the font is so small that it is difficult to read through a dirty or snowy windshield. It also prints on the lower portion of the paper too. If the paper slides down the dash then the bottom part of the permit can't be seen and that's where
Allow user to print temp permits multiple times
Allow reprinting from the user side of temp permits, or at least a way for an administrator to be able to clear out the fact that it was printed, so the user could print it again, would be helpful. CW1-T84
$0 Payments for Granted Appeals Should Automatically Process
When we grant an appeal and update a ticket to a warning with no fine, I still have to process the $0 payment. If I don't submit a $0 payment, it shows up on our Overdue and Unprocessed Payments lists. Those should automatically process a payment or show
[RESOLVED] Support Multiple Chalk Images for violations
Looking for the ability to take multiple images at the time of chalking. In particular, the ability to do an overall image that shows the location of the vehicle with plate and a second image that would show the position of the tire stem at the time of
Search users by date created
Add a field or column on the user search page to list by created. The application of this is to see newly registered users and then be able to issue permits for them. CW1-T38
Search vehicles by plate type
Add an option to search vehicles by plate type (passenger, etc.). Currently, the Vehicle Search page only allows you to search by plate, vehicle make, vehicle type, and vehicle color. CW1-T67
Display sale window on receipt
Update the receipt page to "show which month they are paying for". This could presumably be done by displaying sale window information and/or the permit's start/end date. CW1-T19
[RESOLVED] Deactivated Permits are not Identified on ticketing tablet or on Violations.
There has to be a way the officer can see on his tablet if a permit is valid , right? If not, we need this feature desperately. We often have students who get new vehicles or windshields replaced and we deactivate their old parking permit and give them
Updates to the "Email Users" Communications Filters
Looking to recommend some additional filter options for the internal communications tool. Based on recent experiences the following items would be helpful. The ability to specifically email Active Accounts in a particular location. The ability to segment
Notify admin when a violation is appealed
Email notification to be sent to an admin when someone has appealed a violation. Currently, the admin has to regularly check the appeals report page to see if there were any new appeals submitted. Early implementation sent notices to default system account.
Automatically disable overdue violation emails when the violation is awaiting appeal.
Current functionality is to send out emails to all overdue violation holders, via the account's supplied email address. For some users trying to appeal a violation, the appeal process ends up taking enough time to exceed the violation's due date, in which
Repeat Offender Report Violations to Vehicle and Users Logic Improvement
We recently realized that the Repeat Offender report lists each vehicle for the same owner separately. Is it possible to have them show up on the report once with the total number of violations? It seems like it is grabbing the information by vehicle
Payroll Deduction report emailed automatically
Report of purchases made using "Payroll Deduction" emailed to an address of our choice either daily, weekly, or monthly. Currently, can get this report manually whenever we want by exporting it from the Daily Payments page.
[PARTIALLY IMPLEMENTED] Custom Messaging for Inactive QR Codes Page Redirect
Currently, when a QR code is sent out but not yet activated, users who scan it see the message: "This lot is no longer available." This can be misleading, especially for events or reserved parking that hasn’t started yet. We'd like the ability to customize
Unknown Users - Pay All Violations on License Plate at Once
Create a new page that allows admin to search for a plate, and show the violations for each plate. Search by plate List by plate Show each violation for the plate Show a total value for the violations on each plate Have the option to select the plate
Add waitlist notifications to user history page
Is there away we can document emails and notifications the customer receives when they add themselves to the waitlist. They do receive notification but we cannot see it on our end. A user was placed on a waitlist and it would be great if we could see
Increase Violation price every 5 tickets automatically
Can we set up the system to automatically increase the ticket price every 5 violations/warnings? We charge an additional $10 every 5 violations/warnings. I know there is a way to manually do it and I will try to figure that out. It just seems difficult
The ability to resend a receipt from a QR code checkout transaction
The ability to resend a receipt from a QR code checkout transaction. When as user uses a QR code to buy a temp permit as a guest (not logged in) they wil innitially be required to provide an email address, where their receipt will be emailed to. Some
Archive Notice Letters based on date range
Not sure if this is something that can also be done without the need for custom work, but the ability to reset X number of letters between Date Y and Date Z would be beneficial, as I had some issues the last couple of times I went to print notices. Rather
Search found property
I was wondering if there was a method to search the system database for found property. For example, if I find a laptop, I can add it to the report but is there a way I can search for the missing item in the search engine? CW1-T23
More features for managing chalking
1. One requested feature is the ability to view any plates that were chalked "in violation" during a given time frame. For example, say the free parking window is 2 hours. If an officer chalks plates for a 4 hour shift, the admin wants to be able to view
Bulk Merge users
I'm not sure if there's an easy way to do this, but a client has ~1200 duplicate users based on employee numbers. The SSO configuration seems to be based off a username that changes a lot. I proposed to them they could update the unique ID to be the employee
Make “Employee Number” Optional for Admins When Creating Staff-Type Users
Currently, when an admin creates a user through the admin interface and selects a staff-type user, the system enforces the "Employee Number" field as required—even if the field has been set to hidden or not required in the user registration settings.
Add lot option: Online and app users, start time must begin at current time.
When this option is selected, daily parkers who scan the QR code or pay by app cannot select a start time, the start time begins when they pay. This is to encourage customers to find a parking space fist before they pay for parking so they know that they
Display taxes on user side receipt
Break out taxes on user receipt
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