Plate Alarms
We have recently identified that our existing plate alarm functionality is being used for a variety of different purposes. We would like to hear from our clients what type of uses you have for the plate alarms as we consider making changes to support
Identify Primary versus Secondary Vehicles
Being a university, we have students that have their own primary vehicle but will drive mom or dad's vehicle once in a while too. I would love to have a way to show which vehicle is the primary car versus secondary vehicles. We keep these vehicles on
Deactivated Permits Should Look Different than Active Permits
Deactivated permits should turn red, moved to a different section on the screen, or somehow look different on the User Profile screen. If a person has changed cars and the permit for the old car is deactivated, it looks the same as the active permit.
Credit Card Updates
We’ve been encountering issues where customers update their credit card details after the rollover has already been processed and then get upset that payment wasn’t taken. Currently, we have no way of seeing when a customer adds or updates their credit
How to share a secure access code with permit holders?
This is a client request. They have a lot which requires an access code. They want a way to share that access code with users who have bought a permit for that lot, but they don't want it to be visible to them until they have purchased the permit. Currently,
Add Option to Connect Permit to Specific Vehicles
When people have multiple vehicles with multiple permits, then they sell one of their cars, nobody knows which permit was on the car so we don't know which permit to deactivate. Please add the ability to connect a vehicle to a permit so when we inactivate
$0 Payments for Granted Appeals Should Automatically Process
When we grant an appeal and update a ticket to a warning with no fine, I still have to process the $0 payment. If I don't submit a $0 payment, it shows up on our Overdue and Unprocessed Payments lists. Those should automatically process a payment or show
Option to change ticket wording
The client requested that the line on the ticket that says "Writer" followed by the admin's ID number (e.g. "Writer: 52") be changed so it says "Officer" followed by the admin's display name (e.g. "Officer: Andrew"). We used to display names, and clients
Allow Users to Reserve Non-Consecutive Day Permits and Pay on One Line Item
We are requesting that we add a feature to allow users to reserve non-consecutive permits (Similar to temp). The difference is this would allow them to select Monday, Wednesday, Thursday, Saturday for their valid dates and only pay for a single line item.
Add rates to Validator
We would love to see the ability to assign a value to validation permits created. Ideally he could set a value for each permit based on the person issuing the validation. IE events gets validation permits at $9 each, they issued 384 this month, total
User Data Import - Add Company Line
I’ve been testing the process for importing new users and noticed that there isn’t an option to include a company during the import. This creates extra work, as each employee’s profile needs to be manually adjusted to add their company afterward. Would
Archive Notice Letters based on date range
Not sure if this is something that can also be done without the need for custom work, but the ability to reset X number of letters between Date Y and Date Z would be beneficial, as I had some issues the last couple of times I went to print notices. Rather
Increase Violation price every 5 tickets automatically
Can we set up the system to automatically increase the ticket price every 5 violations/warnings? We charge an additional $10 every 5 violations/warnings. I know there is a way to manually do it and I will try to figure that out. It just seems difficult
Restrict payment options based on item type
This wishlist item was brought forward by an existing client. They would like to be able to set different payment types for different items (permits, violations, etc.). This has been requested by other clients in the past as well.
Option to hide payments page from user side menu
We would like a way to hide payments from the user side menu. The reason for this is because we don't accept payments, but do accept $0 payments.
Unknown Users - Pay All Violations on License Plate at Once
Create a new page that allows admin to search for a plate, and show the violations for each plate. Search by plate List by plate Show each violation for the plate Show a total value for the violations on each plate Have the option to select the plate
Multi-factor email notification for Admin Side
We already have SAML setup for our students to request permits.. but admins login directly using external credentials . Can we change admin auth to also use SAML too? Or if not is there another way to get MFA in front of admin users?
Updates to the "Email Users" Communications Filters
Looking to recommend some additional filter options for the internal communications tool. Based on recent experiences the following items would be helpful. The ability to specifically email Active Accounts in a particular location. The ability to segment
Send email receipts for automatic permit renewal
Currently, if a user manually pays for a renewed permit, they get an email receipt. However, if the permit is paid for using the Rollover Payment Processing page, no receipts are sent out. I think this is a holdover from when permit renewals were only
Category-dependent custom templates for incident entry
Currently, when the client reports an incident, they have a different report they must fill out depending on the incident. Each incident type has its own mandatory fields that must be filled out. For example, they have a "code red report form", a "code
Mark zero $ items as paid automatically
Mark zero dollar items as paid automatically as a system task that runs every X number of hours. For now, code it to only mark violations as paid, but I also think of how other items like permits, invoices and lockers could get included in this as an
Add waitlist notifications to user history page
Is there away we can document emails and notifications the customer receives when they add themselves to the waitlist. They do receive notification but we cannot see it on our end. A user was placed on a waitlist and it would be great if we could see
Consistent Excel Export Options Across All Search/Report Pages
Some pages in the system, such as User Search and Violation Search, currently offer limited or inconsistent options for exporting search results to Excel. While a few pages support data export, others do not, or only allow partial results to be viewed
Waitlist Reservation - Ranking Doesn't Update In Real-Time
When I removed a user from the waitlist in a single session that was ranked #1, the person ranked #2 doesn't get updated to #1 until I refresh the page. Therefore, I could remove a number of users and the ranking orders won't update. My wishlist request
Centralized Waiting List
All users on a waitlist should be shown on the one waiting list page. The biggest issue we run into is that we sell out so fast that most people want anything if it means an opportunity to get a space. So they are constantly calling us to see which lists
Toggleable option for changeable payment types
There is an option on the admin side, for purchases, to retroactively change the payment method: One of the payment methods used for reporting, "Sent to Student Accounts", cannot be selected from this list. Upon further inspection, it looks like this
Payroll Deduction report emailed automatically
Report of purchases made using "Payroll Deduction" emailed to an address of our choice either daily, weekly, or monthly. Currently, can get this report manually whenever we want by exporting it from the Daily Payments page.
Report request: Temp permits purchased by lot
Currently, when it comes to permit sales reports, it appears all temp permits are grouped together in the system, while standard permit sales can be reported on by lot. Please provide more reporting tools for temp permits, such as viewing the number of
Show last 4 digits of card on transaction details
It seems that some of the time the transaction information shows the last 4 digits of the user's card, and other times it does not. It appears to depend on whether they paid through the normal checkout or with a stored card. Please add the last 4 card
Invoices for temp permits
Currently the system only supports invoices for standard permits. From training: they want to invoice temp permits and validations, but the current system only supports invoices for standard permits. Temp permits could appear on the invoice the same way
Option to have username and email be non-mandatory for user creation
Reasoning is the creation of users for record keeping purposes with incident reports, but no intention of allowing public users to log into these accounts. Perhaps "Auto-generate" could be an option next to some mandatory fields such as username when
Anonymous Pay Update
"Anonymous Pay" needs an update to add clarity and honesty, since it's not exactly anonymous. I would change the first step accordingly: Then after the ticket lookup first step this is my suggested update for Step 2:
Search users by date created
Add a field or column on the user search page to list by created. The application of this is to see newly registered users and then be able to issue permits for them. CW1-T38
Keep file names on upload
When uploading files, names are random. Can the name be maintained with a count in the case of a duplicate name? original_filename original_filename_001 CW1-T7
Archive payment types
Clients would like to be able to hide unused payment types from both the payment settings page and the payment selection menu on the admin side. CW1-T14
Report Builder
I propose replacing all* the pre-made reports with a single "Generate Reports" page. ere are some of my ideas for what I think this page should include: A list of custom reports created by the client. On each one, they can enter a start and end date/time
History item for users changing auto renewal setting
It would be great to see when someone updated their auto-renewal on the History tab. CW1-T12
"Accessible Parking Permit" field on user profile
We are wondering if we can add a custom Boolean field called: "Accessible Parking Identification Permit" to the user profile and allow users to check off if they have one when registering. CW1-T24
Extend Permit Search Results: show us user type and permit #/type
The only other report we would use that we run twice a year would be a permit report for all our permits that would show us user type and permit #/type. This helps us change lots to match user types as students move/graduation, etc. each semester. Right
Bulk Merge users
I'm not sure if there's an easy way to do this, but a client has ~1200 duplicate users based on employee numbers. The SSO configuration seems to be based off a username that changes a lot. I proposed to them they could update the unique ID to be the employee
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