Support Validation Without Time Fields for Daily Parking
The validation system can be used for daily parking charges, where specific "in" and "out" times aren’t relevant. For partners operating on a per-day basis, these time fields can be unnecessary and even confusing. It would be helpful to have an option
“Remind Me to Return” Timer Feature for Patrol Officers
It would be great to have a feature in the app that allows officers to set a reminder after scanning a plate—something like a “Remind me in X minutes” button. When the timer goes off, the app could alert the officer and bring up the GPS coordinates of
Better Permissions Granularity / Enhanced “View Only” Permissions/Role Functionality for Admin Users
It is currently not possible to have a truly “view-only” role option for admin-level users. At the moment, setting role permissions to "View" does not prevent certain actions that contradicts the expectation of “view-only” access. This introduces risk,
New User Registration Admin Alert/Notification
We’d like to request a feature that alerts or notifies administrators whenever a new user registers an account in the system. Use Case: In our current workflow, it's essential that admins are aware of new user registrations so they can take timely action—such
Real-Time Sync for Footer Changes Across Web and Handheld Interfaces
Currently, when changes are made to footers—either on the Web Admin interface or for tickets/violations—those updates do not automatically appear on handheld devices. The updates only take effect after the app is manually refreshed by clearing it from
Make “Employee Number” Optional for Admins When Creating Staff-Type Users
Currently, when an admin creates a user through the admin interface and selects a staff-type user, the system enforces the "Employee Number" field as required—even if the field has been set to hidden or not required in the user registration settings.
Vehicles Linked to Two Accounts Should Only Be Inactivated on Triggering Account
Current Behavior: When a vehicle (plate) is linked to more than one user account—such as in the case of student couples sharing a car—and one user marks the vehicle as inactive, the system currently reflects that status across all linked accounts. This
Allow Editing of Printed Violations on Handheld to Add Proof of Ticketing
Current Behavior: Once a violation (ticket) is saved and printed using the handheld, the system considers it finalized, At this point, officers are unable to add additional photos through the handheld interface. While administrators can upload photos
Expand Gender Categories Beyond Hardcoded Options
Currently, the gender field in the People section in Violations is hardcoded to include only "Female," "Male," "Unknown," and "Unspecified." We've been told that this selection makes it difficult to accurately represent individuals who identify as a gender
[RESOLVED] Support Multiple Chalk Images for violations
Looking for the ability to take multiple images at the time of chalking. In particular, the ability to do an overall image that shows the location of the vehicle with plate and a second image that would show the position of the tire stem at the time of
Guest Vehicles on Temp Permits are not Searchable or Associated with the Driver
Currently, if someone reserves a temporary permit, the license plate is not searchable at all. In addition, it disappears completely after the permit expires. If someone drives a rental car, for example, and gets a ticket, the rental car won't come up
Correct start times on Temporary permits
Currently when a user requests a temporary permit, the time advances to the next 15-minute marker. Example: If I try to purchase a temporary permit at 12:01 the permit I purchase will not be valid until 12:15. This results in these permits having a 15
Auto-Fill Payment Information
Some users prefer using the website as their web browser allows them to auto-fill their payment information into the appropriate fields. However, the app does not seem to provide this functionality, which means users have to fill out their credit card
[RESOLVED] Deactivated Permits are not Identified on ticketing tablet or on Violations.
There has to be a way the officer can see on his tablet if a permit is valid , right? If not, we need this feature desperately. We often have students who get new vehicles or windshields replaced and we deactivate their old parking permit and give them
Improve Vehicle Entry & Association
Adding a vehicle is confusing, as it is not clear upfront whether the vehicle is new to the system or already exists. This leads to all details being entered, only for it to be discovered later that the vehicle must first be associated before its information
Remove or Highlight Appeals from Overdue Violations List
Please add the option to remove any violations that have been appealed from the Overdue Violations report. Even though the payment page has a note saying "Appeal Under Review" in yellow, the note is the same color as the note that says "Past Appeal Date"
Plate Alarms
We have recently identified that our existing plate alarm functionality is being used for a variety of different purposes. We would like to hear from our clients what type of uses you have for the plate alarms as we consider making changes to support
Identify Primary versus Secondary Vehicles
Being a university, we have students that have their own primary vehicle but will drive mom or dad's vehicle once in a while too. I would love to have a way to show which vehicle is the primary car versus secondary vehicles. We keep these vehicles on
Deactivated Permits Should Look Different than Active Permits
Deactivated permits should turn red, moved to a different section on the screen, or somehow look different on the User Profile screen. If a person has changed cars and the permit for the old car is deactivated, it looks the same as the active permit.
Credit Card Updates
We’ve been encountering issues where customers update their credit card details after the rollover has already been processed and then get upset that payment wasn’t taken. Currently, we have no way of seeing when a customer adds or updates their credit
How to share a secure access code with permit holders?
This is a client request. They have a lot which requires an access code. They want a way to share that access code with users who have bought a permit for that lot, but they don't want it to be visible to them until they have purchased the permit. Currently,
Add Option to Connect Permit to Specific Vehicles
When people have multiple vehicles with multiple permits, then they sell one of their cars, nobody knows which permit was on the car so we don't know which permit to deactivate. Please add the ability to connect a vehicle to a permit so when we inactivate
$0 Payments for Granted Appeals Should Automatically Process
When we grant an appeal and update a ticket to a warning with no fine, I still have to process the $0 payment. If I don't submit a $0 payment, it shows up on our Overdue and Unprocessed Payments lists. Those should automatically process a payment or show
Option to change ticket wording
The client requested that the line on the ticket that says "Writer" followed by the admin's ID number (e.g. "Writer: 52") be changed so it says "Officer" followed by the admin's display name (e.g. "Officer: Andrew"). We used to display names, and clients
Allow Users to Reserve Non-Consecutive Day Permits and Pay on One Line Item
We are requesting that we add a feature to allow users to reserve non-consecutive permits (Similar to temp). The difference is this would allow them to select Monday, Wednesday, Thursday, Saturday for their valid dates and only pay for a single line item.
Add rates to Validator
We would love to see the ability to assign a value to validation permits created. Ideally he could set a value for each permit based on the person issuing the validation. IE events gets validation permits at $9 each, they issued 384 this month, total
User Data Import - Add Company Line
I’ve been testing the process for importing new users and noticed that there isn’t an option to include a company during the import. This creates extra work, as each employee’s profile needs to be manually adjusted to add their company afterward. Would
Archive Notice Letters based on date range
Not sure if this is something that can also be done without the need for custom work, but the ability to reset X number of letters between Date Y and Date Z would be beneficial, as I had some issues the last couple of times I went to print notices. Rather
Increase Violation price every 5 tickets automatically
Can we set up the system to automatically increase the ticket price every 5 violations/warnings? We charge an additional $10 every 5 violations/warnings. I know there is a way to manually do it and I will try to figure that out. It just seems difficult
Restrict payment options based on item type
This wishlist item was brought forward by an existing client. They would like to be able to set different payment types for different items (permits, violations, etc.). This has been requested by other clients in the past as well.
Option to hide payments page from user side menu
We would like a way to hide payments from the user side menu. The reason for this is because we don't accept payments, but do accept $0 payments.
Unknown Users - Pay All Violations on License Plate at Once
Create a new page that allows admin to search for a plate, and show the violations for each plate. Search by plate List by plate Show each violation for the plate Show a total value for the violations on each plate Have the option to select the plate
Updates to the "Email Users" Communications Filters
Looking to recommend some additional filter options for the internal communications tool. Based on recent experiences the following items would be helpful. The ability to specifically email Active Accounts in a particular location. The ability to segment
[IMPLEMENTED] Send email receipts for automatic permit renewal
Currently, if a user manually pays for a renewed permit, they get an email receipt. However, if the permit is paid for using the Rollover Payment Processing page, no receipts are sent out. I think this is a holdover from when permit renewals were only
Category-dependent custom templates for incident entry
Currently, when the client reports an incident, they have a different report they must fill out depending on the incident. Each incident type has its own mandatory fields that must be filled out. For example, they have a "code red report form", a "code
Mark zero $ items as paid automatically
Mark zero dollar items as paid automatically as a system task that runs every X number of hours. For now, code it to only mark violations as paid, but I also think of how other items like permits, invoices and lockers could get included in this as an
Add waitlist notifications to user history page
Is there away we can document emails and notifications the customer receives when they add themselves to the waitlist. They do receive notification but we cannot see it on our end. A user was placed on a waitlist and it would be great if we could see
Consistent Excel Export Options Across All Search/Report Pages
Some pages in the system, such as User Search and Violation Search, currently offer limited or inconsistent options for exporting search results to Excel. While a few pages support data export, others do not, or only allow partial results to be viewed
Waitlist Reservation - Ranking Doesn't Update In Real-Time
When I removed a user from the waitlist in a single session that was ranked #1, the person ranked #2 doesn't get updated to #1 until I refresh the page. Therefore, I could remove a number of users and the ranking orders won't update. My wishlist request
Centralized Waiting List
All users on a waitlist should be shown on the one waiting list page. The biggest issue we run into is that we sell out so fast that most people want anything if it means an opportunity to get a space. So they are constantly calling us to see which lists
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