Add Handheld Device Name to LPR Events Capture Log
Would it be possible for the handheld device name to appear as a clearly labeled entry in the LPR EVENTS capture log? #15906 SD1-T708 IO1-T716
Add Toggle for Violation Emails to only send to Primary Driver
Currently, violation emails (Violations tab > List overdue: User type) currently go out to anyone that shares the vehicle information. Ideally, there would be a toggle to have the violation email only go out to the Primary Driver or an option to exclude
Name/Username Column/Banner for Incidents Module Search
Currently, when using the search function in the Incidents module, the name or username associated with an incident report is not displayed in the results. As a result, you have to open each report to confirm who it belongs to. This is particularly inefficient
"Recent Permit" label listed for short overdue forgiveness
In our use-case, we routinely forgive tickets issued within 10 minutes of a temp permit expiring. We do this quite regularly, so we were wondering if a "recent permits" label could be listed on the handheld somehow or the recent expired permits available.
Add ALL temp permits to a single report; the pay station status report
A client has requested we make some changes to the pay station status report; We would like to reimagine the pay station status report, if there is significant interest from clients. The goal is to transform this report from a single-purpose tool into
[RELEASED] Active Permits Report Update to Include License Plate column
The Active Permits Report should be updated to include a column for license plates. The export should also include the license plate column. #14682 SD1-T631
Customize Vanity Domain Link in Appeal Emails
The client has customized their OPSCOM URL to https://parking.[client].edu. However, the appeal submission emails currently link to the default domain, https://[client].ops-com.com, which is hardcoded in the system. The client requests the ability to
Permit sales by lot by month > Filter by week?
We have been asked to make a change to our permits sales by lot by month report, someone is wondering if it would be useful to have it sorted by week.
Help Us Improve Permit Renewal Status Wording!
The current "Renewing"/"Not Renewing" labels on permits can be confusing, as it may be interpreted to mean that the permit is set to auto-renew—especially in cases where the user has a subscription/saved credit card on file. This has led to some misunderstanding
[RELEASED] Separate Permits Translations on the User Side
Currently, the "Permits" from the user's homepage and the permits from the side menu/the permits purchasing page are using the same users_menu > permits translation. It would lead to less user confusion to separate them so the translations could be changed
Add lot name to permit in cart on Admin View
Please add the lot name to the permit in the cart or the short name if entered in lot info. This will help remove old permits and permits for the wrong lot after doing a permit Swap. Sometimes the old permit is already rolled over for the next month,
Add profile names for permits in cart of Company Manager
I had a company manager with an issue where the Company Manager tracking multiple permits cannot see the user name of a permit in their cart so when an employee leaves, they don't know what permit to remove from their cart. All you can see is the permit
[RELEASED] Allow accented characters and non English letters for user import
Both the SFTP managed user import and the manual CSV user importer both do not allow special non English or accented English characters. For example: Clémence, François, Maître d'aire Any of the accented character's will currently cause issued with the
[WIP] Multi-factor email notification for Admin Side
We already have SAML setup for our students to request permits.. but admins login directly using external credentials . Can we change admin auth to also use SAML too? Or if not is there another way to get MFA in front of admin users?
Pin Logs to the Top of the Active Dispatch Page
Having the ability to pin logs at the top of the active dispatch page ([domain]/admin/dispatch/active) would be beneficial.
Scheduled task to remove unpaid cart items, only remove user submitted items
A user has asked that the midnight list system task -- that removes unpaid items from user's carts after a set amount of time -- be changed so that it will not remove items assigned to user's carts by administrators, and will only remove the items assigned
Admins to be able to purchase a user a permit in any lot by default
Current functionality is that when an admin is on a user's profile and selects the parking tab, the default view shows lots available to the user only. The admin has to click the drop down and select "all lots" in order to purchase permits for this user
Payment Plan Option
A client has requested that our software would support a payment plan option, where a user could pay for their cart in a split payment, or with multiple split payments, in order to make it more manageable, in the case where there is financial hardship,
Dedicated Feedback Email Field in System Settings
Introduce a separate input field specifically for feedback-related emails. This field should be added under: System Configuration > System Settings > General System Settings > System Emails Purpose: To enable organizations to route user feedback to a
[RELEASED] Unsubscribe option for email notifications
Having the user have the option to 'unsubscribe' from all emailed communications. Currently we have no option and have no choice at times but to send a notification to all account holders not just permit holders etc. When we email our registered parking
Image Viewer and Browser for different photos on the same page
On the issued violation attachment page, we're required to separately click on each picture in order to enlarge it. It would be helpful if, when one photo is enlarged, the page had left and right arrows to navigate between each picture, as opposed to
Report for Tracking Lot Entry and Exit (LPR)
A company is looking for a way to use the static LPR camera information to report on parking entrance, exits, and time stayed for employees as a type of automated attendance. They then want to be able to run reports based on this information. Would include
Improve Lockers Module: Individual Maps, Locker Rollovers, Collapsible/Nested Building Locker List
Here's a few Lockers Module improvements we think could be beneficial: 1) The ability to add individual map images to each locker area created 2) Rollovers for lockers 3) Implementing a nested, collapsible design for lockers. Add a collapsible feature
Improve Bulk Email & Reports: Hide Archived Lots from the Picklist
At the moment, the Email Users function contains ALL lots, including those that have already been Archived. Could the picklist be changed to not include these archived lots? IO1-T660
The ability to resend a receipt from a QR code checkout transaction
The ability to resend a receipt from a QR code checkout transaction. When as user uses a QR code to buy a temp permit as a guest (not logged in) they wil innitially be required to provide an email address, where their receipt will be emailed to. Some
Automatically disable overdue violation emails when the violation is awaiting appeal.
Current functionality is to send out emails to all overdue violation holders, via the account's supplied email address. For some users trying to appeal a violation, the appeal process ends up taking enough time to exceed the violation's due date, in which
Add pricing options to allow for easier price setting and user experience for temporary parking
Add pricing options to allow for easier price setting and user experience for temporary permits. 1. Add an "Every 30 minutes" price option so you can enter say $3 into this option so you don't have to enter 30 minutes = $3 and 60 minutes = $6 and so on,
Add Validations Retroactively (Backlog Support)
The ability to backlog validations would be useful. This is needed in cases where a plate number isn’t available at the time of entry—residents sometimes need to return to the garage to retrieve it. Since validations are billed through the lease, allowing
Temporary Plate Option with Expiry Date
A temporary plate option would allow users to mark a license plate with an expiry date—useful for rental or short-term vehicles. Once the date passes, the plate would either automatically deactivate or remove itself from the account. This would help reduce
Add lot option: Online and app users, start time must begin at current time.
When this option is selected, daily parkers who scan the QR code or pay by app cannot select a start time, the start time begins when they pay. This is to encourage customers to find a parking space fist before they pay for parking so they know that they
Allow Users to Update Their Own Email Address
Currently, only administrators have the ability to update a user's email address once the account has been created. This can be limiting, especially in scenarios where institutions require users to switch from personal emails to official organization-provided
[PARTIALLY IMPLEMENTED] Add Lot Sorting Options on the User Side
Currently, the order in which parking lots appear to users can seem random. This is because they're being sorted by the Lot ID internal variable, which may not reflect a logical or user-friendly order. Please allow admins to customize how lots are sorted
Eliminate Need to Refresh After Status Change or Before Deleting Vehicles
Context: The "Allow users to delete vehicles" is enabled under System Configuration > System Settings > Vehicles. When a user toggles a vehicle to Inactive, the change doesn’t appear to take effect right away. When they try to delete a vehicle immediately
[PARTIALLY IMPLEMENTED] Custom Messaging for Inactive QR Codes Page Redirect
Currently, when a QR code is sent out but not yet activated, users who scan it see the message: "This lot is no longer available." This can be misleading, especially for events or reserved parking that hasn’t started yet. We'd like the ability to customize
Display Total Number of Chalked Vehicles in LPR Captures Report
It would be helpful if the LPR Captures report included a total count of chalked vehicles based on the selected filters or date range. Currently, the system requires manually counting entries, which may not be accurate due to display limits. A visible
Client requires a report that can show a list violations from a specific handheld device.
Vermont State University is essentially 5 different locations in the state. Each location will have their own devices that might be used by different officers so the idea is they would like to report for analytics any and all violations written on each
Public Incident Reporting for OPS-COM
We’re exploring the development of a Public Incident Reporting feature that would allow members of the public to self-serve non-urgent incident reports via the OPS-COM user portal or mobile app—without needing to log in. This functionality would help
[RELEASED] Allow document/image upload direct to appeals
Allow users to upload supporting evidence with their violation appeal. IO1-T639 & IO1-T640 12/4
[RELEASED] Display waitlist position to users
Offer an easy way for users to be able to easily check their position on a waitlist, without having to click on the reserve button again. CW1-T68
Improve Bulk Email & Reports: Support User Type Filters and Export Emails
At the moment, the Email Users function only allows filtering by user group, not by user type. This creates limitations when trying to send targeted messages—for example, emailing all “Staff” or “Visitor” users—without relying on group assignments. We’d
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