Add Validations Retroactively (Backlog Support)
The ability to backlog validations would be useful. This is needed in cases where a plate number isn’t available at the time of entry—residents sometimes need to return to the garage to retrieve it. Since validations are billed through the lease, allowing
Temporary Plate Option with Expiry Date
A temporary plate option would allow users to mark a license plate with an expiry date—useful for rental or short-term vehicles. Once the date passes, the plate would either automatically deactivate or remove itself from the account. This would help reduce
Add lot option: Online and app users, start time must begin at current time.
When this option is selected, daily parkers who scan the QR code or pay by app cannot select a start time, the start time begins when they pay. This is to encourage customers to find a parking space fist before they pay for parking so they know that they
Allow Users to Update Their Own Email Address
Currently, only administrators have the ability to update a user's email address once the account has been created. This can be limiting, especially in scenarios where institutions require users to switch from personal emails to official organization-provided
[PARTIALLY IMPLEMENTED] Add Lot Sorting Options on the User Side
Currently, the order in which parking lots appear to users can seem random. This is because they're being sorted by the Lot ID internal variable, which may not reflect a logical or user-friendly order. Please allow admins to customize how lots are sorted
Eliminate Need to Refresh After Status Change or Before Deleting Vehicles
Context: The "Allow users to delete vehicles" is enabled under System Configuration > System Settings > Vehicles. When a user toggles a vehicle to Inactive, the change doesn’t appear to take effect right away. When they try to delete a vehicle immediately
[PARTIALLY IMPLEMENTED] Custom Messaging for Inactive QR Codes Page Redirect
Currently, when a QR code is sent out but not yet activated, users who scan it see the message: "This lot is no longer available." This can be misleading, especially for events or reserved parking that hasn’t started yet. We'd like the ability to customize
Display Total Number of Chalked Vehicles in LPR Captures Report
It would be helpful if the LPR Captures report included a total count of chalked vehicles based on the selected filters or date range. Currently, the system requires manually counting entries, which may not be accurate due to display limits. A visible
Client requires a report that can show a list violations from a specific handheld device.
Vermont State University is essentially 5 different locations in the state. Each location will have their own devices that might be used by different officers so the idea is they would like to report for analytics any and all violations written on each
Public Incident Reporting for OPS-COM
We’re exploring the development of a Public Incident Reporting feature that would allow members of the public to self-serve non-urgent incident reports via the OPS-COM user portal or mobile app—without needing to log in. This functionality would help
[RELEASED] Allow document/image upload direct to appeals
Allow users to upload supporting evidence with their violation appeal. IO1-T639 & IO1-T640 12/4
Help Us Improve Permit Renewal Status Wording!
The current "Renewing"/"Not Renewing" labels on permits can be confusing, as it may be interpreted to mean that the permit is set to auto-renew—especially in cases where the user has a subscription/saved credit card on file. This has led to some misunderstanding
[RELEASED] Display waitlist position to users
Offer an easy way for users to be able to easily check their position on a waitlist, without having to click on the reserve button again. CW1-T68
Improve Bulk Email & Reports: Support User Type Filters and Export Emails
At the moment, the Email Users function only allows filtering by user group, not by user type. This creates limitations when trying to send targeted messages—for example, emailing all “Staff” or “Visitor” users—without relying on group assignments. We’d
Support Validation Without Time Fields for Daily Parking
The validation system can be used for daily parking charges, where specific "in" and "out" times aren’t relevant. For partners operating on a per-day basis, these time fields can be unnecessary and even confusing. It would be helpful to have an option
“Remind Me to Return” Timer Feature for Patrol Officers
It would be great to have a feature in the app that allows officers to set a reminder after scanning a plate—something like a “Remind me in X minutes” button. When the timer goes off, the app could alert the officer and bring up the GPS coordinates of
Better Permissions Granularity / Enhanced “View Only” Permissions/Role Functionality for Admin Users
It is currently not possible to have a truly “view-only” role option for admin-level users. At the moment, setting role permissions to "View" does not prevent certain actions that contradicts the expectation of “view-only” access. This introduces risk,
New User Registration Admin Alert/Notification
We’d like to request a feature that alerts or notifies administrators whenever a new user registers an account in the system. Use Case: In our current workflow, it's essential that admins are aware of new user registrations so they can take timely action—such
Real-Time Sync for Footer Changes Across Web and Handheld Interfaces
Currently, when changes are made to footers—either on the Web Admin interface or for tickets/violations—those updates do not automatically appear on handheld devices. The updates only take effect after the app is manually refreshed by clearing it from
Make “Employee Number” Optional for Admins When Creating Staff-Type Users
Currently, when an admin creates a user through the admin interface and selects a staff-type user, the system enforces the "Employee Number" field as required—even if the field has been set to hidden or not required in the user registration settings.
Vehicles Linked to Two Accounts Should Only Be Inactivated on Triggering Account
Current Behavior: When a vehicle (plate) is linked to more than one user account—such as in the case of student couples sharing a car—and one user marks the vehicle as inactive, the system currently reflects that status across all linked accounts. This
Allow Editing of Printed Violations on Handheld to Add Proof of Ticketing
Current Behavior: Once a violation (ticket) is saved and printed using the handheld, the system considers it finalized, At this point, officers are unable to add additional photos through the handheld interface. While administrators can upload photos
Expand Gender Categories Beyond Hardcoded Options
Currently, the gender field in the People section in Violations is hardcoded to include only "Female," "Male," "Unknown," and "Unspecified." We've been told that this selection makes it difficult to accurately represent individuals who identify as a gender
[RESOLVED] Support Multiple Chalk Images for violations
Looking for the ability to take multiple images at the time of chalking. In particular, the ability to do an overall image that shows the location of the vehicle with plate and a second image that would show the position of the tire stem at the time of
Guest Vehicles on Temp Permits are not Searchable or Associated with the Driver
Currently, if someone reserves a temporary permit, the license plate is not searchable at all. In addition, it disappears completely after the permit expires. If someone drives a rental car, for example, and gets a ticket, the rental car won't come up
Correct start times on Temporary permits
Currently when a user requests a temporary permit, the time advances to the next 15-minute marker. Example: If I try to purchase a temporary permit at 12:01 the permit I purchase will not be valid until 12:15. This results in these permits having a 15
WIP - 'Unsubscribe' option for email notifications
Having the user have the option to 'unsubscribe' from all emailed communications. Currently we have no option and have no choice at times but to send a notification to all account holders not just permit holders etc. When we email our registered parking
Auto-Fill Payment Information
Some users prefer using the website as their web browser allows them to auto-fill their payment information into the appropriate fields. However, the app does not seem to provide this functionality, which means users have to fill out their credit card
[RESOLVED] Deactivated Permits are not Identified on ticketing tablet or on Violations.
There has to be a way the officer can see on his tablet if a permit is valid , right? If not, we need this feature desperately. We often have students who get new vehicles or windshields replaced and we deactivate their old parking permit and give them
Improve Vehicle Entry & Association
Adding a vehicle is confusing, as it is not clear upfront whether the vehicle is new to the system or already exists. This leads to all details being entered, only for it to be discovered later that the vehicle must first be associated before its information
Remove or Highlight Appeals from Overdue Violations List
Please add the option to remove any violations that have been appealed from the Overdue Violations report. Even though the payment page has a note saying "Appeal Under Review" in yellow, the note is the same color as the note that says "Past Appeal Date"
Plate Alarms
We have recently identified that our existing plate alarm functionality is being used for a variety of different purposes. We would like to hear from our clients what type of uses you have for the plate alarms as we consider making changes to support
Identify Primary versus Secondary Vehicles
Being a university, we have students that have their own primary vehicle but will drive mom or dad's vehicle once in a while too. I would love to have a way to show which vehicle is the primary car versus secondary vehicles. We keep these vehicles on
Deactivated Permits Should Look Different than Active Permits
Deactivated permits should turn red, moved to a different section on the screen, or somehow look different on the User Profile screen. If a person has changed cars and the permit for the old car is deactivated, it looks the same as the active permit.
Credit Card Updates
We’ve been encountering issues where customers update their credit card details after the rollover has already been processed and then get upset that payment wasn’t taken. Currently, we have no way of seeing when a customer adds or updates their credit
How to share a secure access code with permit holders?
This is a client request. They have a lot which requires an access code. They want a way to share that access code with users who have bought a permit for that lot, but they don't want it to be visible to them until they have purchased the permit. Currently,
Add Option to Connect Permit to Specific Vehicles
When people have multiple vehicles with multiple permits, then they sell one of their cars, nobody knows which permit was on the car so we don't know which permit to deactivate. Please add the ability to connect a vehicle to a permit so when we inactivate
$0 Payments for Granted Appeals Should Automatically Process
When we grant an appeal and update a ticket to a warning with no fine, I still have to process the $0 payment. If I don't submit a $0 payment, it shows up on our Overdue and Unprocessed Payments lists. Those should automatically process a payment or show
Option to change ticket wording
The client requested that the line on the ticket that says "Writer" followed by the admin's ID number (e.g. "Writer: 52") be changed so it says "Officer" followed by the admin's display name (e.g. "Officer: Andrew"). We used to display names, and clients
Allow Users to Reserve Non-Consecutive Day Permits and Pay on One Line Item
We are requesting that we add a feature to allow users to reserve non-consecutive permits (Similar to temp). The difference is this would allow them to select Monday, Wednesday, Thursday, Saturday for their valid dates and only pay for a single line item.
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